Find answers to common questions about our products and services
We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.
Fish is packed in either EPS foam insulated coolerboxes or plastic coolerboxes with added ice before transport. This is to maintain fish temperature up to destination for up to 72 hours.
Yes, we ship locally across the country as well as most countries worldwide. International shipping times and costs vary by destination. Fish delivery is done within 3-14 days upon order receipt.
Once your order ships, you'll receive a tracking number via email or preferred contact number. You can use this to track your package on our website or the carrier's site.Fish is dispatched upon catch arrivals and delays may happen due to unavailabilty or inconveniences with getting such catch by our fishermen.
We accept all major credit cards, PayPal,Mpesa,AirtelMoney and other secure payment methods available at checkout.
You can reach our customer support team via email, phone, or live chat. Visit our contact page for more information.
Choosing a selection results in a full page refresh.
